Refund policy

Returns and refunds

We want you to fully enjoy your wine. If you are not satisfied, you can return your order within 30 days of receipt. That is longer than the statutory 14-day withdrawal period.

Conditions

• The bottles are unopened, the cork or capsule is undamaged and the label is intact.
• The wine is well packed, so nothing can break in transit.
• Return shipping costs are at your expense, unless the wine was damaged or delivered incorrectly.

How to register a return

Please register your return with us first via info@ilsorrisodivino.com, the contact form or by phone on +31 6 14977342. Mention your order number and which bottles you are returning. We will then send you the return address and further instructions.

Damaged, wrong wine or cork taint

Please check your order as soon as you receive it. Is a bottle damaged, did you receive the wrong wine or is a wine corked? Contact us within 48 hours, preferably with a photo. We will send a replacement bottle or refund you at no cost.

Opened bottles

We cannot accept opened bottles, except in case of a defect such as cork taint.

Refunds

Once we have received and checked your return, we will let you know whether it has been approved. After approval we refund the purchase amount within 3 working days to your original payment method, including the standard shipping costs of your original order in case of a full return. It may take a few more days for your bank to process the refund.

Exchanges

Would you like a different wine? Return the bottle following the steps above and then place a new order.

Questions

Feel free to contact us via info@ilsorrisodivino.com or +31 6 14977342. We are happy to help.